If your cat wheel, tree, scratching post, or bed arrives with damaged or defective components, or if parts break during assembly, there's no need to return the entire product. We provide replacement parts free of charge for up to 60 days from the purchase date under our warranty.
We stand behind the quality of our products. All purchases are covered for manufacturing defects and damage that occurs during assembly for 60 days from your purchase date.
Parts that arrive damaged or defective due to manufacturing issues
Components that break or become damaged during proper assembly
Components that were missing from your original shipment
To request warranty replacements, simply submit a photo of the affected part via our online portal. Our team will review your request and ship out replacement parts at no charge.
Please note that items showing normal wear and tear or damage caused by misuse are not covered.
Components such as traction pads and sisal sleeves will naturally wear over time, and damage from cat claws, teeth, or other destructive behaviors is excluded from coverage.
Direct purchases only: This warranty applies only to purchases made directly through Fast Cat Wheel. Items bought from third-party sellers or distributors are not covered, and the responsibility for warranty claims lies with the original seller.
Prefer to return instead? If you prefer to return a product instead of requesting replacement parts due to defects, our standard return policy will apply. You can return the entire product within 60 days for a full refund.
After 60 days: For issues that arise after the 60-day warranty period, please contact our customer service team. We may be able to offer replacement parts for purchase or provide troubleshooting assistance.
Our customer support team is ready to assist you with any warranty-related questions or claims.
Submit Warranty Claim