Shipping & Delivery

Most orders are processed within 2–3 business days after being placed. Once your order ships, you will receive an email notification containing a DHL tracking number, so you can monitor the shipment and know when to expect it.

Delivery to the 48 Contiguous United States

We use DHL Home Delivery for shipments within the continental U.S. and can only deliver to physical addresses — PO Boxes are not supported. After your order is packed and a shipping label is generated, you will receive an email with the tracking information.

📍 All shipments originate from Southern California

Estimated Transit Times

West Coast

1–3 days

Central U.S.

3–4 days

Midwest

4–5 days

East Coast

5–7 days

Please note: Carrier delays or weather conditions may affect delivery times, and Fast Cat Wheel is not responsible for these delays.

Alaska, Hawaii, Puerto Rico, and U.S. Territories

Shipping to Hawaii, Alaska, and U.S. territories is available, but additional shipping fees apply. Costs are calculated during checkout based on your delivery address.

APO & FPO Addresses

⚠️ We are unable to ship to APO & FPO addresses because we do not use USPS. We apologize for any inconvenience.

International Shipping

We ship to many countries outside the U.S. Shipping and duties are calculated at checkout once you enter your delivery address.

Delivery Estimates & Shipping Fees

All transit times shown at checkout are estimates and may vary due to weather, routing, or carrier delays. Delivery dates cannot be guaranteed. Shipping fees are non-refundable, even for expedited options.

Refused Packages

Packages refused by the recipient and returned to us are treated as a standard return. Refunds will be issued once the item is received at Fast Cat Wheel's warehouse.

For shipments outside the continental U.S., return shipping costs will be deducted from the refund. Original shipping charges will not be reimbursed. If any items are damaged during shipping, please contact us to arrange replacement parts.

If Your Package Has Not Arrived

Sometimes DHL may mark a package as delivered before it actually arrives. If your tracking shows delivered but you haven't received it, please wait 24 hours past the delivery date.

Lost Package Procedure

If the package is still missing after 24 hours, contact us so we can initiate a trace with the carrier
Traces typically take 2 business days
You must contact us within 5 days of the delivery status to start a trace
Packages reported lost more than two weeks after delivery are not eligible for replacement
If the carrier cannot recover or redeliver the package, we can issue a one-time replacement

Important: Replacements cannot be returned for a refund. If you do not want the replacement, we can issue store credit for the item's value instead.

💡 Pro Tip: We recommend providing an alternate delivery address or shipping to a nearby DHL store for pickup to ensure a successful delivery.

Questions About Your Shipment?

Our customer support team is here to help track your order and resolve any delivery issues.

Track Your Order